Return and Exchanges

The maximum period to return and exchange is within 10 days after the order is created. Please kindly note the terms and conditions below before proceeding with a return or exchange:

• Only products that are unworn, unaltered, unwashed, and in their original packaging can be processed for return or exchange.
• Before opening the package, you are required to create a clear, uninterrupted unboxing video and take several photos for the return or exchange process.
• If you choose to exchange the product you have purchased with the same product, please inform us about the new size and color you want.
• If the product chosen is not available, we will give store credit instead.
• If you wish to exchange the purchased product for a different product, we will first refund it in the form of store credit for you to purchase again.
• Your products can be exchanged once (1 TIME ONLY)
• Please note that we also do not provide pick-up service for returns and exchanges
• Sale and markdown items are also non-returnable and non-exchangeable

How to make returns and exchanges:

• Please note that the shipping cost from the customer to us will be covered by the customer, while the shipping cost of the replacement item will be covered by us.
• If the return is due to receiving a different product from the one that you ordered, we will cover the entire shipping cost.
• For product returns/exchanges on international orders, the rules are as follows:
  - If the return is due to our error, we will cover the shipping and customs fees.
  - If the return is due to customer error, the customer will be responsible for the shipping and customs fees.

If you are unsure of the eligibility of returns for your product, please do not hesitate to contact our team at info@rrbyrizmanruzaini.co.id

Does your product meet all the criteria? If yes, please click the button below and follow the instructions.